Frequently Asked Questions

Press-On Nails

What are press-on nails?

  • Press-on nails are artificial nails that can be easily applied to your natural nails without the need for professional help. They come in various designs, lengths, and shapes, offering a convenient and temporary way to enhance your nails.

How long do press-on nails last?

  • The longevity of press-on nails varies depending on factors like nail care and activities. Generally, press-on nails can last anywhere from a few days to up to two weeks.

Can I reuse press-on nails?

  • Yes, many press-on nails can be reused multiple times if they are carefully removed and cleaned after each use. However, please note that some designs and adhesives may not be suitable for reuse.

How do I apply or remove press-on nails? 

Are press-on nails safe for my natural nails?

  • When applied and removed correctly, press-on nails are generally safe for your natural nails. They don't require harsh chemicals or extensive filing, reducing the risk of damage compared to other nail enhancements like acrylics or gels.

Can I shower or swim with press-on nails?

  • While press-on nails are water-resistant, prolonged exposure to water may weaken the adhesive and cause the nails to lift. To prolong their wear, it's best to avoid prolonged exposure to water and use gloves when doing activities like washing dishes or swimming.

Do you offer custom designs or sizes? 

  • Unfortunately, we do not offer custom designs and sizes for press-on nails at the moment. However, if you require a different color of an existing design, please contact our customer service team for more information.

What is included with the press-on nails?

Our press-on nails come with a set of 10 nails and an application kit. The application kit consists of a cuticle pusher, nail glue, adhesive tabs, alcohol wipe, nail buffer, nail file and instructions for application.

 

Keychains

What are liquid keychains?

  • Liquid keychains are small, keychains filled with liquid and often feature colorful or decorative elements floating inside. They are commonly used to hold keys or as decorative accessories for bags and backpacks.

Are liquid keychains durable?

  • Liquid keychains are generally durable, but they should be handled with care to avoid damage. Avoid dropping or exposing them to extreme temperatures, as this may cause the liquid to leak or the keychain to break.

Can I customize my liquid keychain? 

  • We are currently only accepting customizations for products with "custom" in the title.

    Can I refill my liquid keychain? 

    • Unfortunately, liquid keychains cannot be refilled once they are sealed. 

    Are liquid keychains suitable for children?

    • Liquid keychains may contain small parts and liquids, making them unsuitable for young children who may put them in their mouths or swallow them. Always supervise children when using or handling liquid keychains.

    How long do liquid keychains last?

    • The lifespan of a liquid keychain depends on factors such as usageband handling. With proper care, a liquid keychain can last for a long time as a functional and decorative accessory.

    Gift Cards

    *Gift cards are excluded from all promotions.*

    Return and Exchange

    Please contact us with any concerns about your order within 10 days from the delivery date, and we will work with you to find a satisfactory solution

    Press-on nails

    •  Due to hygiene reasons, we do not accept returns or exchanges on press-on nails. If you have any issues with your order, please contact us, and we'll do our best to assist you.

    Custom items

    • Due to the custom nature of these products, all sales are final. Please double-check your order before placing it. 

    Everything else

    • Our return policy is handled on a case-by-case basis. Please contact us if you have a problem with your order.

     

    Shipping

    How long will it take to receive my order?

    • Shipping times vary depending on your location and the shipping method chosen at checkout.
    • Generally, orders are processed and shipped within 1-3 business days for ready made items and 3-10 days for made to order items.
    • Shipping may require 1-2 weeks for US and international orders may require 2-3 weeks.

    Do you offer expedited shipping?

    • Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method during checkout.

    Do you ship internationally?

    • Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please note that additional customs fees and taxes may apply for international orders.

    How can I track my order?

    • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package online.

    What should I do if my order hasn't arrived yet?

    • If your order hasn't arrived within the expected delivery window, please check the tracking information provided in your shipping confirmation email. If you still have questions or concerns, feel free to contact our customer service team for assistance.

    Can I change the shipping address after I've placed my order?

    • We can only change the shipping address if your order has not yet been shipped. Please contact us as soon as possible if you need to make changes to your shipping address.

    What should I do if my package is damaged or lost in transit?

    • If your package arrives damaged or if it is lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

    Do you offer free shipping?

    • We offer free standard shipping on orders over $50.

    Can I combine shipping for multiple orders?

    • Unfortunately, we are unable to combine shipping for multiple orders. Each order is processed and shipped separately.

    How are shipping costs calculated?

    • Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen. You can view the shipping costs for your order during checkout before completing your purchase.

     

    Contact

    • For any other inquiries or assistance, please feel free to reach out to us through our contact form on our website or via email at CS@TheStellaMoonShop.com. We strive to respond to all messages within 24 hours.